Business Sydney


Australian Small Business and Family Enterprise Ombudsman (ASBFEO)

Monday, 26 September 2022

12:00 pm - 2:15 pm



Business Sydney



Sydney First Members & Guests

Small business has been severely impacted by Covid with lockdowns and more recently through supply chain disruptions, staff and customer shortages and rising costs of doing business. So we are looking forward to hearing from the Australian Small Business and Family Enterprise Ombudsman, the Hon Bruce Billson.

At this networking lunch, the Ombudsman will speak to the challenges facing the businesspeople he represents and the importance of engagement with all tiers of government to better understand their needs and develop policies to support this vital economic driver and employer, ensuring Australia is the best place to start, grow and transform. 

Following Bruce's presentation there was an informative Q&A with the Ombudsman and Helen Nezeritis, Director, Customer Service and Operations. NSW Small Business Commissioner and Patrick Coghlan, Chief Executive Officer, Creditor Watch.


Photo collages - August 2022 events

Special GuestS


Australian Small Business and Family Enterprise Ombudsman (ASBFEO)

Bruce Billson commenced his role as Australian Small Business and Family Enterprise Ombudsman (ASBFEO) in March 2021. Bruce brings experience and knowledge to the role and an understanding of the issues facing small business, having started his own advisory business in 2016.

Bruce’s political career spans 30 years. In his role as Cabinet Minister for Small Business, he was instrumental in the passing of complex legislation to establish ASBFEO.

Bruce has shown his dedication to small business through board appointments, including the Franchise Council of Australia, Deakin University Business School and Australian Property Institute, and more recently as Administrator for the City of Whittlesea.



Director of Customer Service and Operations at the NSW Small Business Commission

Helen Nezeritis is Director of Customer Service and Operations at the NSW Small Business Commission. Helen has responsibility for the Commission’s customer contact centre, business operations, stakeholder engagement, media and communications, the delivery of Small Business Month and tender training resources for small businesses.

Helen’s previous roles have included Chief of Staff to the NT Treasurer, Deputy Chief of Staff to the NT Chief Minister and Executive Director of Policy and Research and Executive Director Corporate Services at the NT Department of Children and Families.



Chief Executive Officer of CreditorWatch

Patrick Coghlan is the CEO of CreditorWatch. In 2010, patrick became one of the three founding employees of CreditorWatch and helped to shape the innovative Product we see today.

Throughout the years, Patrick’s industry knowledge has become second to none. His leadership qualities have enabled him to play a key part in developing CreditorWatch’s values and team-spirited culture, as well as drive the company to considerable growth. He also sits on the Business Advisory Panel of ASIC.



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